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Incidents

Incident Test Solved

Start date 12/06/2026- 12:12
End date 12/06/2026- 12:14
Lead CIN-NIC
Description
12:14 - Test comment & increase impact

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible. (No real incident, this is for testing purposes)
Impact
CHIV: major_outage
eTar: major_outage
GMF: major_outage
MemberData: no_expected_impact
Contact info
support@intermut.be

Incident Test Solved

Start date 10/06/2026- 16:20
End date 10/06/2026- 16:23
Lead CIN-NIC
Description
16:22 - Test comment QLI, increased impact

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
CHIV: partial_outage
eTar: partial_outage
GMF: partial_outage
MemberData: no_expected_impact
Contact info
support@intermut.be

Incident IO300 Solved

Start date 18/05/2026- 08:56
End date 18/05/2026- 09:03
Lead CIN-NIC
Description
07:01 - Second Update QLI
06:59 - Test comment QLI
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible. (Test incident QLI)
Impact
CHIV: partial_outage
eTar: partial_outage
GMF: partial_outage
Contact info
helpdesk.carenet@solidaris.be

Recip-e down Ongoing

Start date 09/03/2026- 10:50
Lead Smals
Description

Issues with Recip-e

Impact

Physicians and pharmacians cannot use the Recip-e services.

Issues on eHealth Value Added Services - ded Update

Start date 23/12/2025- 23:45
Lead Smals
Description

UPDATE: Issues with eHealth value added services have been solved at 17:55

Technical issues concerning all eHealth value added services (ex. BELRAI, CIVARS, CIVICS, EMSR, INSISTO, PARIS, REFERENCEDATA, RETAM, SAA, SANAC, SIPAR, SMUREG, VITALINK…).

Impact

Users of the eHealth value added services may experience service interruptions. All basic services of the eHealth platform remain available.

Issues impacting MetaHub services Solved

Start date 19/03/2025- 09:00
End date 19/03/2025- 10:45
Lead Smals
Description

Test - Issues during an openshift intervention have led to issues impacting the MetaHub services.

Impact

Test - Impact on the MetaHub services for several partners (including CoZo).

Contact info

test@smals.be

IO 900 incident test Solved

Start date 14/03/2025- 10:20
End date 14/03/2025- 11:00
Lead CIN-NIC
Description

Due to an unplanned patching, our production platform encountered small perturbation.

Impact

Test 

 

Contact info

900-carenet-mycarenet@hr-rail.be

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