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Incidents

Incident x-7 published Solved

Start date 06/02/2025- 07:00
End date 06/02/2025- 09:00
Lead BOSA
Description

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Impact

Aut voluptatem illo sed veritatis mollitia non cumque reiciendis At quisquam animi aut excepturi voluptatem.

Contact info

smals@smals.be


Incident x-4 published Solved

Start date 12/01/2025- 13:00
End date 12/01/2025- 13:45
Lead BOSA
Description

Qui quia reprehenderit ut sint suscipit ea suscipit tempore. 

Impact

At quisquam animi aut excepturi voluptatem.

Contact info

smals@smals.be


Incident très ancien x-30 Solved

Start date 16/12/2024- 07:00
End date 16/12/2024- 09:00
Lead Smals
Description

Hic voluptate tempora est quis facilis nam autem iure sed amet doloribus! Hic inventore voluptatem in quaerat quas et voluptas tenetur est enim dolor est cupiditate sapiente rem error natus in quia nesciunt. Sed voluptatem temporibus vel nisi consequatur non quidem minus.

Impact

Ad alias accusantium ut commodi excepturi et incidunt magnam ut perspiciatis aperiam ut dicta assumenda aut autem praesentium.

Contact info

test@smals.be


IO 100 incident Solved

Start date 03/09/2024- 12:50
End date 03/09/2024- 13:20
Lead CIN-NIC
Description

High error rates/response times

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : Medium

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 02/09/2024- 08:26
End date 02/09/2024- 09:15
Lead CIN-NIC
Description

No connection to eHealth

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Medium

eAgreement : Medium

Contact info
Mycarenet.gezo.ict@cm.be

IO 100 incident Solved

Start date 29/08/2024- 07:45
End date 29/08/2024- 09:00
Lead CIN-NIC
Description

High error rate consult tariff

Impact

Tarification : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 26/08/2024- 16:50
End date 26/08/2024- 19:00
Lead CIN-NIC
Description

Multiple flows have degraded performances

Impact

Chapter IV Ask : Low

eAttest : Low

GMF (Sync) : Medium

Tarification : Low

Medical House Subscription : Low

 

Contact info

mycarenet@cm.be


Disturbances with ItsMe Solved

Start date 26/08/2024- 09:55
End date 26/08/2024- 10:20
Lead BOSA
Description

There have been issues impacting the FAS services and the use of ItsMe.

Impact

Users may encounter errors while trying to login by using the ItsMe application.


IO 100 incident Solved

Start date 26/08/2024- 08:40
End date 26/08/2024- 09:21
Lead CIN-NIC
Description

high percentage of requests failings for cancerned mycarenet services

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Medical House Subscription : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 14/08/2024- 08:10
End date 14/08/2024- 11:20
Lead CIN-NIC
Description

Tarification : Medium

Impact

Degraded performance for Tarification

Contact info

mycarenet@mc.be


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