IO 200 incident Solved Start date 18/07/2022- 08:15 End date 18/07/2022- 10:30 Lead CIN-NIC Description Slow response times - Time outs possible Impact GMF (Sync) : High (unavailable)Tarification : High (unavailable) Contact info carenet@unmn.be
IO 300 incident Solved Start date 04/07/2022- 13:50 End date 08/07/2022- 01:00 Lead CIN-NIC Description Babysitting env : Still impact on Tarification (20%) possible for members Solidaris (IO300) / eAttest Cancel Impact eAttest : LowTarification : Medium Contact info helpdesk.carenet@socmut.be
Issues with VAS services Solved Start date 04/07/2022- 10:26 End date 04/07/2022- 16:12 Lead Smals Description Issues impacting several VAS (value added services) healthcare applications, including: CIVICS Callcenter Corona Corona Tracing System - PCR Prescription validation Corona Vaccination Digitaal Platform WS DZV WS ECARE-ORTHOPRIDE ECARE-QERMID TUCO RCT SAA SADM SANAC VAS HFS VITALINK WS EMSR WS SDS eMOHM eWZCfin eZBO Impact Users might receive errors when using the services. UPDATE 11:47: most issues have been solved except for the following services: Digitaal Platform WS eMOHM eWZCfin eZBO All issues have been solved on 16:12
Disturbances with Attribute Authority Solved Start date 04/07/2022- 09:30 End date 04/07/2022- 13:40 Lead eHealth Description Since 9:30 and following an incident by a partner, there are disturbances and possible time-outs impacting attribute authority. Therefore, the services requiring a verification of the therapeutic relation might be impacted (mainly Recip-e Executor). UPDATE 11:30: there are still possible disturbances depending on the resolution of the issue on our partner side. Issues have been completely solved from 13:40. Impact Users might get time-out while calling services using therapeutic link, such as Recip-e Executor. Services are not down, but slowned down.
IO 300 incident Solved Start date 04/07/2022- 08:30 End date 04/07/2022- 13:40 Lead CIN-NIC Description Long processing time or time-outs possible Impact GMF (Sync) : MediumTarification : High (unavailable) Contact info helpdesk.carenet@socmut.be
Zetes certificates issues Solved Start date 04/07/2022- 08:30 End date 04/07/2022- 10:00 Lead eHealth Description Following the Zetes CA update, there have been issues between 8:30 and 10:00 impacting the use of eHealth certificates delivered by Zetes. Impact Users may have received errors when trying to request a new eHealth certificate or when starting a session with their software.
IO 100 incident Solved Start date 03/07/2022- 15:52 End date 03/07/2022- 17:28 Lead CIN-NIC Description Consult tariff temporarily down due to maintenance exercise Impact Tarification : High (unavailable) Contact info mycarenet@cm.be
IO 100 incident Solved Start date 26/06/2022- 14:00 End date 26/06/2022- 17:15 Lead CIN-NIC Description Half consult tariff requests in error Impact Tarification : Medium Contact info mycarenet@cm.be
IO 100 incident Solved Start date 23/06/2022- 17:45 End date 23/06/2022- 19:15 Lead CIN-NIC Description Unavailabilty/high response times consult tariff Impact Tarification : High (unavailable) Contact info mycarenet@cm.be
Issues with Itsme Solved Start date 17/06/2022- 10:40 End date 17/06/2022- 13:35 Lead Itsme Description The are currently disturbances with the use of the Itsme application. Our teams are investigating the issue. Impact Users might not be able to log in with Itsme.