IO 100 incident Solved Start date 05/05/2022- 06:00 End date 05/05/2022- 10:45 Lead CIN-NIC Description Technically wrong answer chapter IV ask after release Impact Chapter IV Ask : High (unavailable) Contact info mycarenet@cm.be
IO 100 incident Solved Start date 04/05/2022- 10:24 End date 04/05/2022- 15:47 Lead CIN-NIC Description High response times for e-Attest Impact eAttest : Medium Contact info mycarenet@cm.be
IO 600 incident Solved Start date 28/04/2022- 16:15 End date 28/04/2022- 16:45 Lead CIN-NIC Description Technical issue. Some services highly disturbed Impact Chapter IV Ask : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable) Contact info helpdesk.carenet@hziv.be
IO 300 incident Solved Start date 19/04/2022- 08:40 End date 19/04/2022- 09:45 Lead CIN-NIC Description storingen / Perturbations Impact Chapter IV Ask : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : Medium Contact info 02/515.17.00 Helpdesk.Carenet@mutsoc.be
Trouble logging in via CSAM (eID, Itsme...)? Clear your cache and cookies to solve the issue Solved Start date 12/04/2022- 23:00 End date 13/04/2022- 16:20 Lead BOSA Description Update: this incident has been solved. Users may have to reconnect and may be asked once to choose their preference language. There are currently issues with CSAM due to an intervention on 12/04. Do you experience issues logging in ? Try the following solution: 1. Clear your cache and cookies 2. Restart your browser after having cleared your cache 3. Still unable to log in? Use the incognito modus of your browser Impact Users may receive a blank page when trying to log in via CSAM (eID, Itsme...).
IO 600 incident Solved Start date 07/04/2022- 23:40 End date 08/04/2022- 10:00 Lead CIN-NIC Description Several fluxes impacted, Duurtijd transactie verhoogt of falingen mogelijk Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable)Member Data : Low Contact info helpdesk.carenet@caami-hziv.be
IO 100 incident Solved Start date 01/04/2022- 14:50 End date 02/04/2022- 05:25 Lead CIN-NIC Description Intermittent high error rate and response times (impact low to medium) Impact Chapter IV Ask : LowGMF (Sync) : LowTarification : LowMedical House Subscription : LowMember Data : Low Contact info mycarenet@cm.be
Issues with Vitalink services Solved Start date 01/04/2022- 09:30 End date 01/04/2022- 10:20 Lead Smals Description There are currently disturbances with the Vitalink services. Our teams are working on it. Issues have been solved from 10:20. Impact Users might receive 504 Gateway errors when calling the Vitalink services.
IO 100 incident Solved Start date 29/03/2022- 09:50 End date 29/03/2022- 11:00 Lead CIN-NIC Description High response times Impact Chapter IV Ask : MediumChapter IV Consultation : MediumeAttest : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
IO 600 incident Solved Start date 29/03/2022- 09:45 End date 29/03/2022- 10:45 Lead CIN-NIC Description / We are currently experiencing problems with our database. We are working on a solution. Impact Tarification : High (unavailable) Contact info helpdesk.carenet@hziv.be