Incidents

Storingen/perturbations

eAttest : Medium

GMF (Sync) : Medium

Tarification : Medium

GMF (Async) : Medium

Member Data : Medium

Unavailability /High response times

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Yesterday 30/11/2023: Unavailability of IO100 due to network issues

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

There is an incident affecting our service(s) Vitalink. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
Vitalink is not available.

Estimated resolution time
Our partner(s) are working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regu-lar updates.

Impact on service(s) and sub-service(s)
All services, IT services and linked applications cannot have an answer from Vitalink. 
Impacted stakeholders: general practitionner, pharmacist, all other stakeholders using Vitalink hub. 

Recommended course of action(s)
There is no recommanded course of actions

[If applicable, provide an emergency procedure: 
You have the option to use our downgraded method. We invite you to consult the page (xxx), and particularly the procedure (xxx).]

Vitalink is temporary not available due to a technical incident. We're working hard on a solution.

No data can be accessed

vitalink@vlaanderen.be

There is an incident affecting our service(s) Emergency Medical Service Registry (EMSR). 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
EMSR may encounter errors.

Estimated resolution time
We are working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact
Impact on service(s) and sub-service(s)
EMSR is available but may encounter errors when consulting and registering on the service. 
Impact on EMSR Consultation: medium (few errors may be encountered),
Impact on EMSR Registration: medium (few errors may be encountered). 

Recommended course of action(s)
There is no recommanded course of action(s). 

There are currently disturbances with several eHealth services impacting some applications.

• Timestamping
• Recip-e
• Seals
• GFD-DPP
• etc...

Users might encounter errors while using the listed services or others.

Our teams are investigating these issues.

There is an incident affecting our service(s) Emergency Medical Service Registry (EMSR). 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
The service EMSR is unavailable.

Estimated resolution time
We are working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
ESMR is unavailable. The registration and consultation is not possible for all ambulance services and hospitals using this service. 
Impact on EMSR Consultation : high (unavailability),
Impact on EMSR Registration : high (unavailability). 

Recommended course of action(s)
There is no recommanded course of action(s). 

Indisponibilités - Onbeschikbaarheid

Chapter IV Ask : High (unavailable)

Impact Possible for members IO300 (Solidaris)

Insurability Generic : Low

GMF (Sync) : Low

Tarification : Low