disturbance with RSW Solved Start date 04/05/2023- 09:45 End date 04/05/2023- 12:15 Lead RSW Description Very high response times causing unavailability to access RSW services Impact Physicians might receive errors while using the RSW services. Contact info icthelpdesk@rsw.be
Disturbances impacting the Vitalink SOAP services Solved Start date 04/05/2023- 09:00 End date 04/05/2023- 12:15 Lead Vitalink Description Following issues with a HUB partner, there are issues with the Vitalink SOAP services. Our teams are investigating the issues. Impact Physicians might receive errors while using the Vitalink services.
IO 100 incident Solved Start date 03/05/2023- 14:55 End date 03/05/2023- 15:10 Lead CIN-NIC Description Very high response times chapter IV causing unavailability (fallback for consultation) Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : Low Contact info mycarenetservices.gezo.ict@cm.be
MyCareNet Incident Solved Start date 03/05/2023- 13:15 End date 03/05/2023- 18:30 Lead CIN-NIC Description Some encryption servers had high RAM usage. Impact Chapter IV Ask : Medium Contact info support@intermut.be
IO 100 incident Solved Start date 02/05/2023- 05:45 End date 02/05/2023- 12:04 Lead CIN-NIC Description Incident with authentication of back-office call for tarification Impact Tarification : Medium Contact info mycarenetservices.gezo.ict@cm.be
MyCareNet - Bereikbaarheid MyCareNet platform Solved Start date 03/04/2023- 10:45 End date 03/04/2023- 11:15 Lead CIN-NIC Description Impact op bereikbaarheid van het platform. Deze geeft hinder voor alle aanvragen richting het platform, inclusief Therapeutische Relaties, Mult-emediatt, eAttest, GMD. Impact Impact sur l'accessibilité de la plateforme. Cela entrave toutes les demandes vers la plateforme, y compris les relations thérapeutiques, Mult-emediatt, eAttest, GMD. Contact info support@intermut.be
IO 100 incident Solved Start date 03/04/2023- 08:00 End date 03/04/2023- 11:25 Lead CIN-NIC Description Problems with the communication to external parties Impact Chapter IV Ask : High (unavailable) GMD : High (unavailable) Tarification : High (unavailable) Member Data : Low : This service is protected by redundancy so impact for end users is reduced. Contact info paul.vandoorslaer@cm.be
IO 100 incident Solved Start date 24/03/2023- 18:25 End date 24/03/2023- 20:00 Lead CIN-NIC Description High response times causing time-outs Impact Chapter IV Ask : High (unavailable) Chapter IV Consultation : Low eAttest : Low Insurability Generic : Low Insurability Pharmacist : Low Insurability Legacy (Sync) : Low GMF (Sync) : High (unavailable) Tarification : High (unavailable) Medical House Subscription : High (unavailable) Member Data : Medium Contact info mycarenetservices.gezo.ict@cm.be
IO 500 incident Solved Start date 21/03/2023- 13:50 End date 21/03/2023- 16:00 Lead CIN-NIC Description Incident in Production Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : Low Contact info mycarenet@mloz.be
IO 900 incident Solved Start date 21/03/2023- 12:07 End date 21/03/2023- 15:15 Lead CIN-NIC Description We are having network pertubations. Impact Tarification : High (unavailable) Contact info 900mycarenet@hr-rail.be