Issues with eHealth services Solved Start date 20/07/2021- 10:02 End date 20/07/2021- 10:28 Lead Smals Description There are issues with multiple eHealth services. Our teams are investigating the issue. Impact Users may receive errors when trying to use the eHealth services.
MyCareNet incident [Update 15:20] Solved Start date 15/07/2021- 14:00 End date 15/07/2021- 15:20 Lead CIN-NIC Description Due to the impact of weather conditions in parts of the country, Internet connectivity of the MyCareNet Platform is impaired Impact Impact on all services possible Contact info support@intermut.be
Issues impacting eHealth services Solved Start date 15/07/2021- 14:00 End date 15/07/2021- 15:32 Lead eHealth Description Impact mainly on TherLink, Recip-e Executor, Attribute Authority and MetaHub services, caused by the MyCareNet incident. UPDATE: issues have been solved since 15:32 Impact Users might encounter some errors while using these services.
MyCareNet incident Solved Start date 12/07/2021- 13:50 End date 13/07/2021- 01:00 Lead CIN-NIC Description We are experiencing disruptions on the MyCareNet services since 13h50. Investigation is ongoing and we are working on a solution. Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : High (unavailable)eAttest : LowInsurability Generic : High (unavailable)Insurability Pharmacist : High (unavailable)Insurability Legacy (Sync) : MediumGMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : Low Contact info support@intermut.be
IO 100 incident Solved Start date 12/07/2021- 10:00 End date 12/07/2021- 11:43 Lead CIN-NIC Description High response times and time-outs Impact Chapter IV Ask : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
IO 300 Incident Solved Start date 07/07/2021- 10:50 End date 07/07/2021- 11:30 Lead CIN-NIC Description IO 300 disruption : We are experiencing major disruptions at IO 300 between 10:50 and 11:30. Impact Chapter IV Ask Medium Chapter IV Consultation Medium eAttest Medium Insurability Generic Medium Insurability Pharmacist Medium Insurability Legacy (Sync) Medium GMF (Sync) Medium Tarification Medium Medical House Subscription Medium Member Data Medium Sector(s) using the impacted service(s) : ambulance-service bandagist chiropodist dentist dietician guard-post hospital laboratory logopedist medical-house mental-home midwife nurse optician orthopedist pharmacist physician physiotherapist retirement Contact info helpdesk.carenet@socmut.be
IO 100 incident Solved Start date 06/07/2021- 01:00 End date 06/07/2021- 14:28 Lead CIN-NIC Description Possibility of intermittent high response times/time-outs (one of the hardware nodes of our storage system failed) Impact Chapter IV Ask : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
IO 100 incident Solved Start date 05/07/2021- 20:01 End date 05/07/2021- 20:52 Lead CIN-NIC Description High response times and time-outs Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable)Member Data : Medium Contact info mycarenet@cm.be
IO 100 incident Solved Start date 23/06/2021- 08:15 End date 23/06/2021- 08:45 Lead CIN-NIC Description Ealier this morning: High response times and time-outs on synchronous MyCarenet requests Impact Chapter IV Ask : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
Issues with eHealthBox (eHBox) Solved Start date 21/06/2021- 10:54 End date 21/06/2021- 11:12 Lead Smals Description Update: the issues have been solved since 11:12. There are currently issues with eHealthBox Consultation and Publication. Our teams are working on it. Impact Users may experience issues with eHealthBox Consultation and Publication.