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Incidents

IO 100 incident Solved

Start date 04/05/2021- 11:00
End date 04/05/2021- 11:15
Lead CIN-NIC
Description

High response times

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 04/05/2021- 09:55
End date 04/05/2021- 10:25
Lead CIN-NIC
Description

High response times, with periods of unavailability for services without fallback solution

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be

MyCareNet - IO 600 - Service Disruption Solved

Start date 09/04/2019- 16:00
End date 10/04/2019- 13:20
Lead CIN-NIC
Description

We are currently observing  unavailability issue for the the MyCareNet services etar at insurer 600 (CAAMI - HIZV)

Impact

Services(s) impacted :

Tarification : High (unavailable)

Sector(s) impacted :

  • dentist
  • guard-post
  • physician
Contact info

helpdesk.carenet@caami.be


Incident under investigation Solved

Start date 11/02/2019- 17:12
End date 11/02/2026- 17:24
Lead Smals
Description

Network issues under investigation. Services have been restored since 17:24.

Impact

Several eHealth-applications might be unavailable


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